What action should a contractor take if they encounter unexpected issues during a project?

When a contractor encounters unexpected issues during a project, the most appropriate action is to communicate the issue to the client promptly. This approach fosters transparency and trust between the contractor and the client, which is vital for maintaining a good working relationship. It allows the client to be informed of potential delays, additional costs, or necessary adjustments to the project scope.

Effective communication ensures that both parties can collaboratively address the issue, explore possible solutions, and make decisions that align with the client's goals and expectations. Moreover, being upfront about challenges can prevent misunderstandings and potential conflicts later in the project, ultimately leading to a more successful outcome.

In contrast, ignoring the problem or attempting to deal with it without involving the client can lead to dissatisfaction and may even result in legal issues if the client feels misled about the project's progress or costs. Negotiating a new contract on the spot, while it might seem necessary in some cases, generally requires thorough discussion and consideration that shouldn't be rushed. Thus, communicating effectively about any unexpected challenges is the best practice for a contractor.